CannonFuse.com

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Frequently Asked Questions

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Why is there only one shipping option displayed?

When it comes to shipping fuse or novelty fireworks, there is only one viable option and that is USPS Retail Ground. Fuse and novelty fireworks are considered hazardous materials and are not allowed on commercial planes. It must travel by ground only.

How long will it take a package to get to ________?

Click HERE for a map of the approximate delivery times for USPS Parcel Post (with the exception of Hawaii, which can take up to 4 to 6 weeks).

What forms of payment do you accept?

You can pay by cash, check, money order, credit card, electronic check, or PayPal using the shopping cart system.

How do I place an order?

Use the shopping cart on the website, add the items you want to the cart, and proceed with the checkout process.

Can I call in my order?

We don't accept phone orders. It is safer, faster, and easier to place your order on the website.

Will you store my credit card information?

Your credit card information is never recorded by our system. Your personal data passes directly to our credit card processor and is never seen or stored by us; it is inaccessible to anyone at CannonFuse.com.

Did you get my order? Did you ship my order?

You can log in HERE and check the status of your order at any time.

The status of my order says "processed." What does that mean?

Your order has been received, paid for, and will ship soon!

How long will it take Cannonfuse.com to ship my package?

Most orders are sent the same or next day of payment but sometimes it takes longer. We ship everything as fast as we can.

Will my order have a tracking number?

Yes, and it will be sent to you when your order is shipped.

What is my tracking number?

You can log in HERE and get your tracking number at any time.

Where do I track the package?

Why does the USPS have no record of my tracking number?

The USPS has not updated their system, wait a while and try again.

I tracked my package and it hasn't moved for a few days, why is this?

The mail doesn't sit, it just hasn't been scanned anywhere else yet.

I received an email that said you sent my order, but I have not received my order in the mail yet. What is the delay?

Cannonfuse.com has no control over the speed of the delivery process. Please remember that fuse can only be sent by Parcel Post (USPS Retail Ground), so sometimes it can take longer than regular mail. Everything always shows up, eventually!

Can I return an item?

Yes, but we don't pay for the return shipping, we don't refund the original shipping, and there may be up to a 15% restocking fee, depending on the reason for the return.

Do you have quantity discounts?

Yes, they are automatically calculated by the shopping cart and are listed on the item description page.

Are the items listed on the website currently in stock?

Yes, if you can order it from the website it should be in stock.

How much does it cost to ship ___ to ____?

The shopping cart will calculate shipping costs for you. Just add the items you want to the cart and click on "Estimated Shipping Charges."

Do you charge HAZ-MAT fees for shipping fuse or fireworks?

No.

Do you ship to other countries?

No, sales to USA only.

Can you send me a sample?

Tell us what you want in the comments box during checkout and we will send you a sample along with your order.

What is your Privacy Policy?

Your privacy is very important to us. We do not sell or otherwise share your personal information with anyone. In addition, apart from confirmation of your order, you will never hear from us again. We will not email you or contact you unless you specifically ask to be added to our mailing list. We are confident you will enjoy our products and services so much that you will check back with us on your own.

I emailed you 8 minutes ago and I still haven't received a reply, what is taking so long?

Cannonfuse.com replies to 100% of the emails we receive. Our #1 priority is getting orders sent out and our #2 priority is answering emails.

Who do I make the check out to?

CannonFuse.

Do you ship _____ to the state of _________?

We ship everything to all 50 states.

Do you sell black powder, chemicals, other sizes of tubes or _______?

Everything we sell is listed on the website.

Is fuse legal to buy, ship, sell or possess in the state of _________?

If you are over 18, fuse is legal to buy, have shipped to you, and possess in all 50 states. Fuse is not considered "fireworks."


If your question has not been answered here, you can contact us at sales@cannonfuse.com

***Attention flash/boom makers***

Making ANY type of exploding devices such as M-80's, Cherry Bombs, quarter sticks, or silver salutes without a Federal High Explosive Manufacturing (Type 20) license is a very serious offense. If we believe that you are attempting to order materials for producing illegal explosive devices in any quantity, we will reject your order. At our discretion, we may limit the sale of visco fuse, tubes, end plugs and plastic ball shells. While there are no set limits on these items, we will refuse orders for any amount we consider to be out of the ordinary. There is no limitation on sales of materials for general use in pyrotechnics.