~~ Frequently Asked Questions ~~
What forms of payment do you
accept?
You can pay by cash, check,
money order, credit card, electronic check or PayPal
using the shopping cart system.
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How do I place an order?
Use the shopping cart on the
website, add the items you want to the cart and procede
with the checkout process.
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Can I call in my order?
We don't accept phone orders.
It is safer, faster and easier to place your order on
the website.
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I dont want to use my credit card on the internet
so can I call in my order?
No, even if you called in your
order we would then have to enter your credit card number
into the exact system that you are trying to avoid.
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Will you store my credit card information?
Your credit card information
is never recorded by our system. Your personal data
passes directly to our credit card processor and is
never seen or stored by us and it is unaccessable to
anyone at CannonFuse.com.
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How long will it take a package to get to ________?
Click
HERE
for a map of the approximate delivery time for USPS
Parcel Post.
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Did you get my order?
You can log in HERE
and check the status of your order at any time.
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Have you shipped my order?
You can log in HERE
and check the status of your order at any time.
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The Status of my order say "processed",
what does that mean?
Your order has been recieved,
paid for, and will ship soon.
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How long will it take Cannonfuse.com to ship my
package?
Most orders are sent the same
or next day of payment but sometimes it takes longer.
We ship everything as fast as we can.
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Will my order have a tracking number?
Yes, and it will be sent to you
when your order is shipped.
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What is my tracking number?
You can log in HERE
and get your tracking number at any time.
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Where do I track the package?
www.usps.com
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Why does the USPS have no record of my tracking
number?
The USPS has not updated their
system, wait a while and try again.
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I tracked my package and it hasn't moved for a
few days, why is this?
The mail doesn't sit, it just
hasnt been scanned anywhere else yet.
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I received an email that said you sent my order
but I have not received my order in the mail yet, what
is the delay?
Cannonfuse.com has nothing to
do with the speed of the delivery process. Please remember
that fuse can only be sent by parcel post mail so sometimes
it can take longer than regular mail. Everything
always show up eventually.
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Do you have quantity discounts?
Yes, they are automatically
calculated by the shopping cart and are listed on the
item description page.
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Are the items listed on the website currently in
stock?
Yes, if you can order it from
the website it should be in stock.
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How much does it cost to ship ___ to ____?
The shopping cart will calculate
shipping costs for you, just add the items you want
to the cart and click on "Estimated Shipping Charges"
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Do you charge HAZ-MAT fees for shipping fuse or
fireworks?
No.
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Do you ship to other countries?
No, sales to USA only.
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Can you send me a sample?
Tell us what you want in the
comments box during checkout and we will send you a
sample along with your order.
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What is your privacy policy?
Your privacy is very important
to us. We do not sell or otherwise share your personal
information with anyone. In addition, apart from confirmation
of your order, you will never hear from us again. We
will not email you or contact you unless you specifically
ask to be added to our mailing list. We are confident
you will enjoy our products and services so much that
you will check back with us on your own.
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I paid extra for Priority Mail for my fuse even
though the website clearly stated multiple times that
fuse can't and won't be shipped by Priority mail so
can I get a refunded?
No refunds on shipping as stated
directly above where you selected the shipping method.
Click
HERE
to view that page again.
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I emailed you 8 minutes ago and I still havent
received a reply, what is taking so long?
Cannonfuse.com replies to 100%
of the emails we recieve. Our #1 priority os getting
orders sent out and our #2 priority is answering emails.
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Who do I make the check out to?
CannonFuse.com
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What is your address?
P.O. Box 222 Milltown MT 59851
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Do you ship _____ to the state of _________?
We ship everything to all 50
states
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Do you sell black powder, chemicals, other sizes
of tubes or _______?
Everything we sell is listed
on the website.
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Is fuse legal to buy, ship, sell or possess in
the state of _________?
If you are over 18, fuse is
legal to buy, have shipped to you, and possess in all
50 states. Fuse is not considered "fireworks".
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If your question is not answered you can contact
us.
***Attention flash/boom makers***
Making ANY type of exploding devices such as M-80's,
Cherry Bombs, quarter sticks or silver salutes without
a Federal High Explosive Manufacturing (Type 20) license
is a very serious offense. If we believe that you are
attempting to order materials for producing illegal
explosive devices in any quantity, we will reject your
order. At our discretion, we may limit the sale of visco
fuse, tubes, end plugs and plastic ball shells. While
there are no set limits on these items, we will refuse
orders for any amount we consider to be out of the ordinary.
There is no limitation on sales of materials for general
use in pyrotechnics.
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